Terms of Service

1. Who we are

Property Command is a product of Stellian Pty Ltd, Australia, trading as Property Command Software (ABN 36 700 596 041). References to “we”, “us”, or “our” in these Terms mean Stellian Pty Ltd.

2. Ownership

Property Command — including its software, design, branding, and all associated intellectual property — is owned exclusively by Stellian Pty Ltd. Nothing in these Terms transfers any of that ownership to you. You retain ownership of the property, financial, and other data you enter into the app.

3. What Property Command is (and isn’t)

Property Command provides asset-tracking and computational tools for informational purposes only — recording property details, computing figures like equity, loan-to-value ratio, and rental yield from the numbers you enter, and helping you organize related tasks.

• Not financial advice. Nothing in the app is a recommendation to buy, sell, hold, refinance, or otherwise deal with any property or financial product. Figures shown (value, equity, yield, growth) are calculated directly from data you supply and are not a valuation, appraisal, or forecast.
• Not tax advice. The app does not provide tax advice. Speak to a qualified accountant or tax agent about your own circumstances.
• Not a credit provider. Stellian Pty Ltd is not a credit provider and does not arrange, provide, or advise on credit. Property Command does not offer credit assistance or credit provider services regulated under the Corporations Act 2001 (Cth) or the National Consumer Credit Protection Act 2009 (Cth).

4. Providing information about other people

Property Command lets you add contacts for a property — such as a property manager, agent, tenant, contractor, or other property contact.

Where you provide personal information about another person, such as a property manager, agent, tenant, contractor or other property contact, you are responsible for ensuring that you have the right or lawful basis to provide that information to us for the relevant purpose.

5. Subscriptions, billing and refunds

Property Command is sold as an auto-renewing subscription. Subscriptions are purchased, billed, and refunded through the app store you downloaded the app from — the Apple App Store or Google Play — not by us directly.

• Who charges you. Payment is taken by Apple or Google and charged to your store account when you confirm the purchase. We never see, receive, or store your card or payment details.
• Auto-renewal. Your subscription renews automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period. Renewal is charged within 24 hours of the end of the current period.
• Managing and cancelling. You can manage or cancel your subscription at any time in your Apple App Store or Google Play account settings. We cannot cancel a store subscription on your behalf. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.
• Refunds. Because Apple and Google are the sellers for in-app purchases, refunds are handled by them under their own policies, and we are not able to issue a refund for a store purchase ourselves. For Apple, request a refund at reportaproblem.apple.com; for Google Play, use Google Play’s refund process. If you believe something has gone wrong with your subscription, contact us anyway using the details below — we will help where we can, including supporting a refund request with the store.
• Promotional and introductory offers. Where we offer a discounted or introductory price, it applies for the stated period only, after which the subscription renews at the standard price for your plan. Offers may be limited in availability and eligibility, and store rules on introductory offers (including one-per-account limits) apply.
• Price changes. If we change subscription prices, the change will not apply to your current paid period. Your store will notify you as required and, where the store requires it, ask you to consent before charging a new price. You can cancel before the next renewal if you do not want to continue at the new price.

Your rights under Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where a failure does not amount to a major failure, you are entitled to have the problem fixed within a reasonable time and, if it is not, to a refund or cancellation. Where a failure is major, you are entitled to cancel and obtain a refund for the unused portion, or compensation for a reduction in value. If you are a consumer outside Australia, nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the consumer law of your own country that cannot lawfully be excluded — including, for consumers in the EU and UK, the statutory right to a conforming digital service and any applicable statutory withdrawal right.

6. Cancelling and deleting your account

You can delete your Property Command account yourself, at any time, directly in the app, no need to contact us:

1. Open Property Command and go to Settings.
2. Tap your profile.
3. Select Delete my account under Legal / Account.
4. Confirm the deletion when prompted.

Deleting your account is permanent and cannot be undone: it removes your account and the property, financial, contact, note, maintenance, and confirmation data associated with it, other than anything we are required to retain by law.

Deleting your account does not cancel your subscription. Because your subscription is billed by Apple or Google rather than by us, it continues (and continues to be charged) until you cancel it in your Apple App Store or Google Play account settings. Cancel there first if you do not want to be billed again, then delete your account.

If you’d rather have us action the deletion on your behalf, email info@propertycommand.io from the address on your account and we’ll process the request. See also Delete your account.

7. AI Disclaimer (Georgia)

Georgia, our AI assistant, answers many questions directly from your Property Command data. Where a request genuinely needs external AI processing, that only happens if you have opted in under Settings, and your data is handled as described in our Privacy Policy.

AI-generated output can be wrong, incomplete, or based on incomplete data. Nothing Georgia says is financial, tax, or legal advice. Georgia does not independently verify or invent facts, she reports what is on record in your account and can help you act on it, but she does not decide it. Always review anything Georgia tells you before relying on it for a decision.

8. Limitation of liability

To the maximum extent permitted by law, Stellian Pty Ltd is not liable for any loss or damage arising from: financial or investment decisions you make; property valuation estimates or other figures calculated or displayed by the app; AI-generated output, including anything from Georgia; or errors, omissions, or inaccuracies in data you (or someone acting on your behalf) enter, including anything relied on from a graph, chart, or portfolio calculation. Property Command’s outputs are only as accurate as the data entered — the app does not independently verify property values, loan balances, or rental figures against any external source.

9. Account suspension and termination

We reserve the right to suspend or terminate your account, with or without notice, if we reasonably believe you have: misused the service; caused or attempted a security breach; or reverse-engineered, decompiled, or attempted to extract the source code of the app without our written authorization.

10. Governing law

These Terms are governed by the laws of Australia, and you and we submit to the non-exclusive jurisdiction of its courts.

If you are a consumer resident outside Australia, this does not deprive you of the protection of any mandatory provision of the law of your country of residence, and it does not remove any right you have to bring proceedings in your local courts where the law of your country gives you that right.

11. Contact

Questions about these Terms can be sent to info@propertycommand.io.